Willows Lodge Care Home
Public listing: From public sources. The home has not claimed this page.
Willows Lodge Care Home is a purpose-built facility located on Calcutta Road, just a short distance from Tilbury town centre. The home is arranged over three…
- Care home
- Willows Lodge Care Home
- Location
- 82-84 Calcutta Road, Tilbury, RM18 7QJ, Tilbury, RM18 7QJ
- Care types
- Nursing, Dementia
- CQC rating
- Requires Improvement
- Latest CQC inspection
- 23 August 2023
- Beds
- 70
- Funding accepted
- Self Funding (Private), Local Authority, Local Authority with Top Up, NHS Continuing Healthcare (CHC)
- Phone
- 01375 852020
- CQC location ID
- 1-2129533922
Rated 4.1/5 from 19 Google reviews.
What families say
Families have expressed significant concerns about the level of care at Willows Lodge, citing issues with medication administration, neglect, and a lack of trained staff. Some have reported positive experiences with individual staff members, but overall, there are worries about the home's ability to provide adequate…
What the CQC says
Rated Requires improvement by the CQC on 10 October 2023.
Requires improvement — the service is not performing as well as it should and CQC has told it how to improve. What this rating means
The five key questions
- Safe
- Requires improvement — Are people protected from abuse and avoidable harm?
- Effective
- Requires improvement — Does the care achieve good outcomes and follow best practice?
- Caring
- Good — Are staff kind, respectful and compassionate?
- Responsive
- Good — Is care organised around each person’s needs?
- Well-led
- Requires improvement — Is the home well run, open and always improving?
What has changed
- Overall rating fell from Good to Requires improvement (previously rated January 2020).
- Got worse: Effective (Good → Requires improvement), Well-led (Good → Requires improvement).
Source: Care Quality Commission — read the full CQC report. Last checked by CareFinder on 9 September 2026.
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