The Mill House Nursing Home
Public listing: From public sources. The home has not claimed this page.
The Mill House Nursing Home, located in Norwich, offers high-quality care in a friendly and welcoming environment. The home provides residential, dementia,…
- Care home
- The Mill House Nursing Home
- Location
- Sackville Street, Norwich, NR12 7AT, UK, Norwich, NR12 7AT
- Care types
- Nursing, Dementia
- CQC rating
- Requires Improvement
- Latest CQC inspection
- 23 July 2019
- Beds
- 45
- Funding accepted
- Self Funding (Private), Local Authority, Local Authority with Top Up, NHS Continuing Healthcare (CHC)
- Phone
- 01603 722 222
- CQC location ID
- 1-470058282
Rated 3.9/5 from 7 Google reviews.
What families say
Families praise The Mill House Nursing Home for its kind and caring staff, who go above and beyond to provide excellent care and make residents feel included. The home's facilities, including its building, gardens, and cleanliness, are also frequently commended. However, one family has raised concerns about staffing…
What the CQC says
Rated Requires improvement by the CQC on 3 April 2025.
Requires improvement — the service is not performing as well as it should and CQC has told it how to improve. What this rating means
The five key questions
- Safe
- Requires improvement — Are people protected from abuse and avoidable harm?
- Effective
- Good — Does the care achieve good outcomes and follow best practice?
- Caring
- Good — Are staff kind, respectful and compassionate?
- Responsive
- Good — Is care organised around each person’s needs?
- Well-led
- Good — Is the home well run, open and always improving?
What has changed
- Overall rating unchanged at Requires improvement since February 2019.
- Improved: Effective (Requires improvement → Good), Caring (Requires improvement → Good), Responsive (Requires improvement → Good), Well-led (Inadequate → Good).
- Still needs work: Safe — Requires improvement.
Source: Care Quality Commission — read the full CQC report. Last checked by CareFinder on 21 September 2026.
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