West Heath House

Public listing: From public sources. The home has not claimed this page.

West Heath House is a residential care home providing rehabilitation and personal care to individuals who have sustained a brain injury. The service can…

Care home: West Heath House
Location: 54 Ivy House Road, West Heath, Birmingham, B38 8JW, Birmingham, B38 8JW
Care types: Residential
CQC rating: Good
Latest CQC inspection: 1 October 2021
Beds: 24
Funding accepted: Self Funding (Private), Local Authority, Local Authority with Top Up, NHS Continuing Healthcare (CHC)
Phone: (0121) 459 0909
CQC location ID: 1-20307631508

Rated 3.3/5 from 8 Google reviews.

What families say

Families have mixed experiences with West Heath House, with some praising the care and support provided by staff, particularly in terms of rehabilitation and therapy. However, others have raised concerns about inconsistent staff attitudes, inadequate record-keeping, and lapses in care, such as neglecting patients'…

What the CQC says

Rated Good by the CQC on 1 October 2021.

Good — the service is performing well and meeting CQC’s expectations. What this rating means

The five key questions

Safe: Good — Are people protected from abuse and avoidable harm?
Effective: Good — Does the care achieve good outcomes and follow best practice?
Caring: Good — Are staff kind, respectful and compassionate?
Responsive: Good — Is care organised around each person’s needs?
Well-led: Good — Is the home well run, open and always improving?

Source: Care Quality Commission — read the full CQC report. Last checked by CareFinder on 22 September 2026.

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