West Hall Care Home

Public listing: From public sources. The home has not claimed this page.

West Hall Care Home, located in the picturesque village of West Byfleet, Surrey, offers a luxurious and compassionate environment for its residents. The…

Care home: West Hall Care Home
Location: Parvis Road, West Byfleet, Surrey, KT14 6EY, West Byfleet, KT14 6EY
Care types: Residential, Dementia
CQC rating: Outstanding
Latest CQC inspection: 18 April 2019
Beds: 117
CQC location ID: 1-442480306

Rated 4.3/5 from 24 Google reviews.

What families say

Families praise West Hall Care Home for its kind and caring staff, who are attentive to residents' needs. The home's cleanliness and varied food options are also frequently commended. However, some families have raised concerns about the quality of care, including instances of disrespect, poor treatment, and…

What the CQC says

Rated Outstanding by the CQC on 26 June 2019.

Outstanding — the service is performing exceptionally well. What this rating means

The five key questions

Safe: Good — Are people protected from abuse and avoidable harm?
Effective: Good — Does the care achieve good outcomes and follow best practice?
Caring: Outstanding — Are staff kind, respectful and compassionate?
Responsive: Outstanding — Is care organised around each person’s needs?
Well-led: Outstanding — Is the home well run, open and always improving?

What has changed

Overall rating unchanged at Outstanding since October 2016.
Improved: Well-led (Good → Outstanding).

Source: Care Quality Commission — read the full CQC report. Last checked by CareFinder on 16 September 2026.

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