The Willows Care Home
Public listing: From public sources. The home has not claimed this page.
The Willows Care Home, located in Coventry, offers a warm and welcoming environment for its residents. Residents are encouraged to lead an enriched life,…
- Care home
- The Willows Care Home
- Location
- Coventry, CV1 3GB, Coventry, CV1 3GB
- Care types
- Residential
- CQC rating
- Requires Improvement
- Latest CQC inspection
- 5 September 2023
- Beds
- 32
- Funding accepted
- Self Funding (Private), Local Authority, Local Authority with Top Up, NHS Continuing Healthcare (CHC)
- Phone
- Please contact The Willows Care Home directly for the most accurate and up-to-date contact information.
- CQC location ID
- 1-4603446445
Rated 3.5/5 from 13 Google reviews.
What families say
Families have expressed significant concerns about the care and conditions at The Willows Care Home, citing issues with staff attitude and behaviour, poor hygiene, and a lack of dignity and respect for residents. Many have reported unpleasant smells, unclean environments, and inadequate care, including neglect of…
What the CQC says
Rated Requires improvement by the CQC on 26 May 2026.
Requires improvement — the service is not performing as well as it should and CQC has told it how to improve. What this rating means
The five key questions
- Safe
- Requires improvement — Are people protected from abuse and avoidable harm?
- Effective
- Good — Does the care achieve good outcomes and follow best practice?
- Caring
- Good — Are staff kind, respectful and compassionate?
- Responsive
- Good — Is care organised around each person’s needs?
- Well-led
- Requires improvement — Is the home well run, open and always improving?
What has changed
- Overall rating unchanged at Requires improvement since March 2023.
- Improved: Well-led (Inadequate → Requires improvement).
- Still needs work: Safe — Requires improvement; Well-led — Requires improvement.
Source: Care Quality Commission — read the full CQC report. Last checked by CareFinder on 21 September 2026.
Guides that help you judge this home
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