The Willows Care Home
Public listing: From public sources. The home has not claimed this page.
The Willows Care Home is a purpose-built, single-storey facility situated in Blacon, a residential area of Chester. It provides care to frail older people and…
- Care home
- The Willows Care Home
- Location
- Chester, CH1 5RP, Chester, CH1 5RP
- Care types
- Nursing, Dementia
- CQC rating
- Inadequate
- Latest CQC inspection
- 19 October 2023
- Beds
- 73
- Funding accepted
- Self Funding (Private), Local Authority, Local Authority with Top Up, NHS Continuing Healthcare (CHC)
- Phone
- 01244 370 000
- CQC location ID
- 1-133335093
Rated 4.1/5 from 21 Google reviews.
What families say
Families praise the caring and considerate staff at The Willows Care Home, who go out of their way to support residents and visitors. The home's activities and events are also frequently mentioned as a strength, with many residents seeming to enjoy the varied entertainment and celebrations. The cleanliness,…
What the CQC says
Rated Inadequate by the CQC on 10 February 2024.
Inadequate — the service is performing badly and CQC has taken enforcement action. What this rating means
The five key questions
- Safe
- Requires improvement — Are people protected from abuse and avoidable harm?
- Effective
- Requires improvement — Does the care achieve good outcomes and follow best practice?
- Caring
- Requires improvement — Are staff kind, respectful and compassionate?
- Responsive
- Inadequate — Is care organised around each person’s needs?
- Well-led
- Inadequate — Is the home well run, open and always improving?
What has changed
- Overall rating fell from Requires improvement to Inadequate (previously rated March 2023).
- Got worse: Responsive (Requires improvement → Inadequate), Well-led (Requires improvement → Inadequate).
Source: Care Quality Commission — read the full CQC report. Last checked by CareFinder on 7 September 2026.
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