Public listing: From public sources. The home has not claimed this page.
The Elms - Crosshouse is a care home in Kilmarnock, Scotland, registered with the Care Inspectorate (service number CS2003000767). It is run by Thorntoun…
Rated 1/5 from 1 Google reviews.
Feedback here raises concerns about the handling of residents' personal belongings, with reports of lost towels and clothing damaged in the laundry. Families also mention dissatisfaction with communication, describing a lack of proactive updates, apologies, or resolution from management regarding these issues.
Graded Good by the Care Inspectorate at its inspection on 27 November 2025. Read the full inspection report.
Source: Care Inspectorate (Scotland). Scotland is graded on a six-point scale, not the CQC's four ratings. How Care Inspectorate grades work.