St Lukes and The Oaks Care Home
Public listing: From public sources. The home has not claimed this page.
St Lukes and The Oaks Care Home, operated by B&M Care, is a purpose-built facility located in the tranquil Emmer Green suburb of Reading, Berkshire. The home…
- Care home
- St Lukes and The Oaks Care Home
- Location
- Marshland Square, Emmer Green, Reading, Berkshire, Reading, RG4 8RP
- Care types
- Residential, Dementia
- CQC rating
- Outstanding
- Latest CQC inspection
- 26 June 2019
- Beds
- 78
- CQC location ID
- 1-125573741
Rated 3.5/5 from 8 Google reviews.
What families say
Families have expressed significant concerns about the care provided at St Lukes and The Oaks Care Home, including allegations of neglect, poor hygiene, and inadequate staffing, particularly in the dementia unit. Some reviewers have reported serious incidents, such as unwitnessed falls and unaddressed medical issues.…
What the CQC says
Rated Outstanding by the CQC on 21 August 2019.
Outstanding — the service is performing exceptionally well. What this rating means
The five key questions
- Safe
- Good — Are people protected from abuse and avoidable harm?
- Effective
- Outstanding — Does the care achieve good outcomes and follow best practice?
- Caring
- Good — Are staff kind, respectful and compassionate?
- Responsive
- Good — Is care organised around each person’s needs?
- Well-led
- Outstanding — Is the home well run, open and always improving?
What has changed
- Overall rating improved from Good to Outstanding (previously rated October 2016).
- Improved: Effective (Good → Outstanding), Well-led (Good → Outstanding).
Source: Care Quality Commission — read the full CQC report. Last checked by CareFinder on 16 September 2026.
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