Lilac Cottage
Public listing: From public sources. The home has not claimed this page.
Lilac Cottage is a residential care home located at 21 New Hall, Liverpool, Merseyside, L10 1LD. It is operated by Wings Care (North West) LLP and offers…
- Care home
- Lilac Cottage
- Location
- 21 New Hall, Liverpool, Merseyside, L10 1LD, Liverpool, L10 1LD
- Care types
- Residential
- CQC rating
- Good
- Latest CQC inspection
- 13 December 2019
- Beds
- 7
- Funding accepted
- Self Funding (Private), Local Authority, Local Authority with Top Up, NHS Continuing Healthcare (CHC)
- Phone
- (0151) 524 2197
- CQC location ID
- 1-2034908844
Rated 4/5 from 4 Google reviews.
What families say
Families have expressed concerns about the night staff at Lilac Cottage, with some feeling that they are not as attentive or responsive as needed. There are also some issues with administration and office staff, particularly at night. Overall, families have mixed views about the care home's staffing and organisation.
What the CQC says
Rated Good by the CQC on 5 November 2024.
Good — the service is performing well and meeting CQC’s expectations. What this rating means
The five key questions
- Safe
- Requires improvement — Are people protected from abuse and avoidable harm?
- Effective
- Good — Does the care achieve good outcomes and follow best practice?
- Caring
- Good — Are staff kind, respectful and compassionate?
- Responsive
- Good — Is care organised around each person’s needs?
- Well-led
- Requires improvement — Is the home well run, open and always improving?
What has changed
- Overall rating unchanged at Good since March 2019.
- Got worse: Safe (Good → Requires improvement).
Source: Care Quality Commission — read the full CQC report. Last checked by CareFinder on 10 September 2026.
Guides that help you judge this home
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