Housing 21 - The Watermill

Public listing: From public sources. The home has not claimed this page.

Housing 21 - The Watermill is a specialist dementia residential care home located in Walsall, West Midlands. Opened in 2011, it offers long-stay accommodation…

Care home: Housing 21 - The Watermill
Location: Goscote House, Goscote Lane, Walsall, WS3 1SJ, Walsall, WS3 1SJ
Care types: Residential
CQC rating: Good
Latest CQC inspection: 18 January 2019
Beds: 40
CQC location ID: 1-212241323

Rated 4.7/5 from 14 Google reviews.

What families say

Families praise the caring and supportive staff at The Watermill, highlighting their kindness, efficiency, and willingness to help. The home's cleanliness and entertainment activities are also frequently commended. While one family member noted that The Watermill may not be the best fit for their mum at this time,…

What the CQC says

Rated Good by the CQC on 1 June 2026.

Good — the service is performing well and meeting CQC’s expectations. What this rating means

The five key questions

Safe: Good — Are people protected from abuse and avoidable harm?
Effective: Good — Does the care achieve good outcomes and follow best practice?
Caring: Good — Are staff kind, respectful and compassionate?
Responsive: Outstanding — Is care organised around each person’s needs?
Well-led: Outstanding — Is the home well run, open and always improving?

What has changed

Overall rating unchanged at Good since April 2016.
Improved: Responsive (Good → Outstanding), Well-led (Good → Outstanding).

Source: Care Quality Commission — read the full CQC report. Last checked by CareFinder on 17 September 2026.

Guides that help you judge this home

Advice for families

Browse all care advice by topic