Hawthorne House
Public listing: From public sources. The home has not claimed this page.
Hawthorne House is a residential care home providing accommodation for individuals who require nursing and personal care. Residents have various needs,…
- Care home
- Hawthorne House
- Location
- Jardine Crescent, Coventry, West Midlands, CV4 9QS, Coventry, CV4 9QS
- Care types
- Nursing, Residential, Dementia
- CQC rating
- Requires Improvement
- Latest CQC inspection
- 20 November 2023
- Beds
- 102
- Funding accepted
- Self Funding (Private), Local Authority, Local Authority with Top Up, NHS Continuing Healthcare (CHC)
- Phone
- 024 7647 4500
- CQC location ID
- 1-3798575125
Rated 2.8/5 from 37 Google reviews.
What families say
Families have raised significant concerns about the management and care at Hawthorne House, citing issues with complaint handling, safeguarding, and staff support. Some have reported experiences of neglect, poor communication, and a lack of response to concerns, with some even alleging manipulation and coercion of…
What the CQC says
Rated Requires improvement by the CQC on 13 May 2024.
Requires improvement — the service is not performing as well as it should and CQC has told it how to improve. What this rating means
The five key questions
- Safe
- Requires improvement — Are people protected from abuse and avoidable harm?
- Effective
- Good — Does the care achieve good outcomes and follow best practice?
- Caring
- Good — Are staff kind, respectful and compassionate?
- Responsive
- Good — Is care organised around each person’s needs?
- Well-led
- Requires improvement — Is the home well run, open and always improving?
What has changed
- Overall rating fell from Good to Requires improvement (previously rated May 2021).
- Got worse: Well-led (Good → Requires improvement).
Source: Care Quality Commission — read the full CQC report. Last checked by CareFinder on 10 September 2026.
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