Comfort House
Public listing: From public sources. The home has not claimed this page.
Quality care home providing excellent services.
- Care home
- Comfort House
- Location
- NE5 5AY
- Care types
- Residential
- CQC rating
- Good
- Latest CQC inspection
- 14 January 2020
- Beds
- 41
- CQC location ID
- 1-327519086
Rated 3.6/5 from 12 Google reviews.
What families say
Families have raised concerns about the care at Comfort House, citing issues with staff responsiveness, including difficulty getting phone calls answered and residents being left alone for too long. Some have also expressed dissatisfaction with the high use of agency staff, who may not be familiar with the residents…
What the CQC says
Rated Good by the CQC on 12 February 2020.
Good — the service is performing well and meeting CQC’s expectations. What this rating means
The five key questions
- Safe
- Good — Are people protected from abuse and avoidable harm?
- Effective
- Good — Does the care achieve good outcomes and follow best practice?
- Caring
- Good — Are staff kind, respectful and compassionate?
- Responsive
- Good — Is care organised around each person’s needs?
- Well-led
- Good — Is the home well run, open and always improving?
What has changed
- Overall rating improved from Requires improvement to Good (previously rated March 2019).
- Improved: Safe (Requires improvement → Good), Well-led (Requires improvement → Good).
Source: Care Quality Commission — read the full CQC report. Last checked by CareFinder on 31 August 2026.
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