CareTech Community Services Limited - 34 Porthill Bank
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CareTech Community Services Limited - 34 Porthill Bank is a care home located in Newcastle Under Lyme, Staffordshire, England. The facility provides…
- Care home
- CareTech Community Services Limited - 34 Porthill Bank
- Location
- 34-36 Porthill Bank, Porthill, Newcastle Under Lyme, Staffordshire, England, ST5 0AA, Newcastle Under Lyme, ST5 0AA
- Care types
- Residential
- CQC rating
- Requires Improvement
- Latest CQC inspection
- 24 July 2019
- Beds
- 6
- CQC location ID
- 1-133435903
What the CQC says
Rated Requires improvement by the CQC on 10 September 2019.
Requires improvement — the service is not performing as well as it should and CQC has told it how to improve. What this rating means
The five key questions
- Safe
- Requires improvement — Are people protected from abuse and avoidable harm?
- Effective
- Requires improvement — Does the care achieve good outcomes and follow best practice?
- Caring
- Good — Are staff kind, respectful and compassionate?
- Responsive
- Requires improvement — Is care organised around each person’s needs?
- Well-led
- Requires improvement — Is the home well run, open and always improving?
What has changed
- Overall rating fell from Good to Requires improvement (previously rated January 2017).
- Got worse: Safe (Good → Requires improvement), Effective (Good → Requires improvement), Responsive (Good → Requires improvement), Well-led (Good → Requires improvement).
Source: Care Quality Commission — read the full CQC report. Last checked by CareFinder on 16 September 2026.
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