21 Lucerne Road
Public listing: From public sources. The home has not claimed this page.
21 Lucerne Road is a care home located at 21-23 Lucerne Road, Thornton Heath, Surrey, CR7 7BB. The provider has been rated as requires improvement by the CQC…
- Care home
- 21 Lucerne Road
- Location
- Thornton Heath, Surrey, CR7 7BB, Thornton Heath, CR7 7BB
- Care types
- Residential, Dementia
- CQC rating
- Requires Improvement
- Latest CQC inspection
- 16 December 2022
- Beds
- 4
- Funding accepted
- Self Funding (Private), Local Authority, Local Authority with Top Up, NHS Continuing Healthcare (CHC)
- Phone
- 020 8239 9547
- CQC location ID
- 1-147440764
What the CQC says
Rated Requires improvement by the CQC on 15 April 2024.
Requires improvement — the service is not performing as well as it should and CQC has told it how to improve. What this rating means
The five key questions
- Safe
- Requires improvement — Are people protected from abuse and avoidable harm?
- Effective
- Good — Does the care achieve good outcomes and follow best practice?
- Caring
- Good — Are staff kind, respectful and compassionate?
- Responsive
- Requires improvement — Is care organised around each person’s needs?
- Well-led
- Requires improvement — Is the home well run, open and always improving?
What has changed
- Overall rating unchanged at Requires improvement since April 2020.
- Improved: Effective (Requires improvement → Good).
- Still needs work: Safe — Requires improvement; Responsive — Requires improvement; Well-led — Requires improvement.
Source: Care Quality Commission — read the full CQC report. Last checked by CareFinder on 11 September 2026.
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